kinghourseTerms of Use
These terms govern your use of kinghourse, our online gaming platform. When you open an account with us, accept our terms, and deposit funds, you enter into an agreement with kinghourse to abide by the rules we set out below. Our platform operates in supported jurisdictions only, and access is subject to local law.
We at kinghourse are committed to clear, fair terms. This document explains how accounts work, what we expect from you, how deposits and withdrawals function, and how disputes are resolved. It also outlines the limits of our liability and your responsibilities as a user. We encourage you to read these terms carefully before you join kinghourse.
By accessing kinghourse, you confirm that you have read and agreed to these terms. If you do not agree, do not open an account or use our services.
Account opening and use at kinghourse
When you open an account at kinghourse, you provide your legal name, date of birth, contact details, and payment information. We conduct identity verification to confirm your details match official records. This verification protects your account from fraud and ensures we comply with local regulations across Indonesia—whether you are in Jakarta, Surabaya, Bandung, Medan, or Semarang.
You are responsible for keeping your account credentials secure. Do not share your password or account details with anyone. If you suspect unauthorized access to your kinghourse account, contact our support team immediately. We will investigate and take steps to secure your account.
Your account is personal and non-transferable. You may not open multiple accounts or allow others to use your account. If we detect duplicate accounts or account sharing, we reserve the right to suspend or close those accounts and forfeit any balances.
Age and eligibility on kinghourse
You must be at least the legal age of majority in your jurisdiction to use kinghourse. In most jurisdictions, this is 18 years old. By opening an account, you confirm you meet this requirement. We do not knowingly permit underage users to access our platform. If we discover a user is underage, we will close the account and return any funds.
Services available only where local law permits
We do not offer our services in jurisdictions where online gaming or wagering is prohibited. Users are responsible for verifying that access to kinghourse complies with their own jurisdiction's law.
Deposits, withdrawals, and your balance
We at kinghourse accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks including mobile banking, local payment, online payment, and e-wallet. Deposit minimums and maximums vary by payment method. You can view these limits on the deposit page before you commit funds.
Your account balance reflects the funds you have deposited, minus any losses, plus any winnings. This balance updates in real time as you place bets, place wagers on live tables, or play slot games. You can withdraw your balance at any time, subject to verification checks. Withdrawals are processed back to your original payment method.
Withdrawal verification and processing
When you request a withdrawal from kinghourse, we conduct standard verification checks. These checks may include confirming your identity, ensuring your account activity is consistent with our anti-fraud policies, and verifying your payment details. Most withdrawals clear within a reasonable timeframe once verification is complete.
If we identify suspicious activity on your account, we may place a hold on your withdrawal pending investigation. We will contact you to explain the hold and inform you of next steps. Our goal is to protect your account and our platform from fraud while processing your withdrawal fairly.
Withdrawal limits may apply to certain payment methods. You can view these limits in your account settings. If you wish to withdraw more than the daily or weekly limit, contact our support team to discuss options.
Bonus terms and wagering requirements
When kinghourse offers a bonus—such as a welcome offer or a seasonal promotion—specific terms apply. These terms detail the bonus amount, the wagering requirement (how many times you must bet the bonus before you can withdraw it), and any game restrictions. We display all bonus terms clearly before you accept an offer.
Bonuses are promotional credits only and do not represent cash. If your account balance includes both bonus funds and your own deposit, gameplay reduces your bonus balance first. Once a bonus is forfeited or wagered, you cannot recover it. We reserve the right to modify or cancel bonus offers at any time, provided we give reasonable notice to affected users.
We at kinghourse set clear terms so you know exactly how our platform operates, what we expect from you, and how we handle disputes.
Our kinghourse policies and dispute resolution
We at kinghourse operate our platform in good faith. Our dealers, our games, and our odds are fair and transparent. If you believe there has been an error or unfair treatment, contact our support team with details of the incident. We will investigate and respond within a reasonable timeframe.
If a settlement dispute arises—for example, if you believe a hand was settled incorrectly in a live blackjack game—our support team can review the recorded session. We maintain video records of all live-dealer games and use these records to resolve disputes definitively. Once our investigation concludes, we will explain our findings and take corrective action if necessary.
Account suspension and closure
We reserve the right to suspend or close your kinghourse account if you violate these terms. Violations include but are not limited to: opening duplicate accounts, sharing your account with others, engaging in fraudulent activity, or attempting to manipulate our games. If we close your account, we will retain any funds in your balance and may forfeit them if fraud is confirmed.
You may also request account closure at any time. Once you request closure, we will confirm the closure and arrange for any remaining balance to be withdrawn to your original payment method.
Limitation of liability
We at kinghourse provide our platform "as is." While we undertake to maintain service quality and fair play, we do not guarantee uninterrupted access or that our games will always be available. We are not liable for losses arising from technical failures, internet outages, or other events outside our control.
Our liability for any claim arising from your use of kinghourse is limited to the amount you have deposited into your account. We are not liable for indirect, incidental, or consequential damages.
Governing law and jurisdiction
These terms are governed by the laws of the jurisdiction in which kinghourse is registered. Any dispute arising from these terms or your use of our platform is subject to that jurisdiction's courts. By using kinghourse, you consent to the exclusive jurisdiction of those courts.
Changes to these terms
We reserve the right to modify these terms at any time. If we make material changes, we will notify you by email or through a notice on our platform. Your continued use of kinghehouse after changes take effect constitutes your acceptance of the new terms. If you do not agree with changes, you may request account closure and a withdrawal of your balance.
Contact and support
If you have questions about these terms or your account at kinghourse, contact our support team. We respond to inquiries during business hours and aim to resolve issues promptly. Our support team speaks English and Indonesian and can assist you with account questions, payment issues, game rules, and dispute resolution.
Your continued use of kinghourse signifies your acceptance of these terms. Thank you for choosing kinghourse.